Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at paul@3dxhobbies.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at paul@3dxhobbies.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paul@3dxhobbies.com.
1.0 Prior Authorization for Product Returns and General Policies
To return a product to 3DX Hobbies, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from 3DX Hobbies. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned. 3DX Hobbies may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective products. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. 3DX Hobbies can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, 3DX Hobbies requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date. "Made to Order" items such as custom built "Ready To Fly" models can not be returned.
2.0 Defective Merchandise
3DX Hobbies will allow defective merchandise to be returned for an exchange only. Note that if 3DX Hobbies is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of 3DX Hobbies. 3DX Hobbies will not be liable for equipment that might have been lost and/or damaged as a result of defective merchandise. As an example, if a video transmitter you received from 3DX Hobbies is defective and stops working during flight causing you to loose your airframe, 3DX Hobbies may replace the defective video transmitter, but not any other equipment that might have been lost and/or damaged due to the defective video transmitter.
3.0 Shipping Costs
If you are returning an item for a refund, or exchanging a functional product, you are responsible for covering the return shipping costs.
If you are exchanging a defective item or an item you received in error due to a packaging mistake at 3DX Hobbies's warehouse, 3DX Hobbies will refund you the return shipping costs once we have received and processed your RMA.
For items returned to 3DX Hobbies, 3DX Hobbies will not cover the cost of "expedited" shipping. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you ar unsure about which shipping method to choose, please contact us and we'll be happy to assist you.
4.0 Additional Terms and Conditions
Please review 3DX Hobbies's full Terms and Conditions for additional terms and conditions that apply.
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.